Estrela skin care’s Cancellation and Booking Policies
We have a 24-hour cancellation policy
We understand that everyone has a full schedule and you may need to cancel or change your appointment. In order to respect the time of both our guests and staff, we ask that you notify us of any changes that you need to make within 24-hours of the scheduled appointment time.
Appointments One Hour in Duration or Longer
Any cancellation or missed appointment made with less than 24 hours’ notice will be charged a cancellation fee of 50% of the scheduled service.
At Estrela skin care, we try our best to accommodate everyone’s schedule needs. When scheduling an appointment, please keep in mind that same day services may not be available. We recommend booking in advance to ensure you are able to receive your preferred time.
Thank you in advance for your understanding.
Refunds and Credits
We do not give cash or credit card refunds on products or services. Store credits or exchanges must be issued the same day as the return/exchange.